FAQ

We deliver to every governorate in Egypt within 5–7 days. You can follow your order any time from the Track Your Order page.

If you want to cancel an order after it has been placed, please contact us by email at info@mtba3a.com. We will do our best to accommodate your request. Once an order is processed, we regret that it cannot be changed or canceled.

Your credit card may be refused for the following reasons:

  • The card may have expired. Please check if your card is still valid.
  • You may have reached your credit limit. Please contact your bank.
  • The information you entered might be incorrect. Please check that all the required fields were filled in correctly.

Yes, all orders will receive a shipping confirmation email. Once the order ships, a confirmation email with a tracking number will be sent. If, for some reason, you can’t find your shipping confirmation email, don’t hesitate to get in touch with us about your inquiry.

Still, have questions?

If you cannot find an answer to your question in our FAQ, you can always contact us, and we will be with you as soon as possible.

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